IT Support and Projects Officer

Job No: BI201820211
Location: Melbourne

  • Leading not-for-profit organisation
  • Generous salary packaging options available



An exciting role exists for an IT Support and Projects Officer to join our collaborative cross-institute IT Team providing Level 1 and 2 support and contributing to the various IT projects across the three Institutes (Baker Heart and Diabetes Institute, Burnet Institute, Centre for Eye Research Australia (CERA)).

The role will work closely with the IT Team at both Burnet Institute and Baker Institute.  Hours of this role will generally be between 10:00am and 6:00pm AEDT Monday to Friday.



Your key responsibilities will include:

  • Respond to Level 1 and 2 helpdesk issues logged in helpdesk system by users in a Windows and Mac environment
  • Provide a high level of service to requests and the needs of staff which is timely, responsive and accurate (ensure user requests are met in a timely fashion)
  • Maintain helpdesk communications with users
  • Assist in roll out of IT infrastructure at hardware and software level
  • Tracking of equipment required by users and delivery dates
  • Assist in maintenance of scientific instrument related IT equipment
  • Liaising with system level managers about changes to systems
  • Ensure software installation procedures are maintained
  • Support to audio visual services
  • Assist with user requests relating to phone systems and communications
  • Reviewing and updating internal documentation for the IT Team



The successful applicant will have:

  • University undergraduate degree in IT or related discipline (preferable)
  • Relevant server and hardware certifications or equivalent experience (preferable)
  • The ability to respond rapidly and practically to a demanding environment, seeing the core of the issue and suggesting solution options quickly
  • The ability to work constructively and collegially in a research focused environment
  • Experience with Microsoft Windows and Office Applications, Active Directory, DNS, TCP/IP and general network troubleshooting skills, RDP, Tape Libraries and Data Backup technologies, Systems monitoring, Helpdesk system, Google G Suite, Apple Mac’s
  • Understanding of computer hardware including network switches, printers, audio visual equipment etc.
  • Excellent written skills are required, including attention to detail and the ability to ‘translate’ complex documents into everyday language for a wider audience.
  • The ability to handle multiple projects and requests for assistance in an organised manner with little or no direct supervision
  • Excellent time management skills
  • Excellent customer service attitude and work ethic
  • Excellent analytical and problem solving skills
  • Proven ability to multi-task
  • Understand and carry out complex oral and written instructions

Experience in IT procurement and project management skills would also be advantageous.

Benefit from ongoing support, a monthly accrued day off and attractive salary packaging working for this leading not-for-profit organisation.  Remuneration will be commensurate with skills and experience. 

Burnet Institute is committed to providing our people with a supportive working environment. We value diversity and gender equity at the institute and provide flexible working arrangements for our staff. Burnet is participating in the Science in Australia Gender Equity (SAGE) Pilot of the Athena SWAN Charter in Australia.



To apply for this position, please complete the details below and attach the following documents:

  • Statement addressing the selection criteria (as outlined above and in the attached position description)
  • Resume including the names and contact details of three referees

Applications close 3rd February  2019 at 11:59pm AEST (GMT+11)

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process. This field is not compulsory.

Burnet is a child safe organisation. The successful applicant may be required to apply for a Working with Children check and/or criminal record check from the Australian Federal Police.

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